1 A booking fee of $200 is required to secure a booking for services such as Wine Tours, Wedding Party Transfers, School Balls and Special Even Transfers.
All reservations must be confirmed with a booking fee of $200 by cash, EFT or Credit Card. Should cash or EFT is the preferred method of payment we require a credit card number be provided for security purposes. By making payment of your booking fee it is deemed that you have read, understood and agree to these terms and conditions. All payments are non-refundable in the event that the client cancels or changes their mind. A booking confirmation will be issued at the time of booking noting the booking fee has been paid. This booking fee will come off the total cost of your booking.
2 The balance of the account
The balance owing is required 30 days prior to the event. Surcharges of 2% apply to all credit card payments. Payment of the booking fee is acceptance of the terms and conditions of the hiring of the service and an acknowledgement of responsibility and liability for the full balance due. All balances owed and not finalised will be charged to the hirer using the credit card provided at the time of booking.
3 Hire agreements can only be made by persons aged 18 years of age or over
The hiring customer will be held responsible for the conduct of all passengers within their party. Compass Transfers reserves the right to terminate the charter immediately, without refund if passengers become unruly or abusive. Where a student under the age of 18 makes an enquiry for a school ball, a parent/guardian must enter into the agreement on the student’s behalf.
4 The Vehicle is non-smoking
Should this condition be ignored the driver is instructed to terminate the charter immediately, without refund if a member of your party smokes in the vehicle.
Photography featuring the vehicles is permitted and the drivers will assist to position the vehicles as requested by the photographer. The drivers have the final decision on how the vehicles can or will be placed at a location.
Photographs featuring the vehicle and event may be taken by Compass Transfers’ driver for promotional use by Compass Transfers. Copyright for these images belongs to Compass Transfers and they are available free of charge to the person responsible for the hire. Please note images taken by our drivers are amateur and low quality, we recommend that you hire a professional photographer for your event.
6 Seat-belts and seating capacity
All passengers in the vehicle must always wear the provided seat belts. The seating capacity of the vehicle is based on the number of seat belts in the vehicle.
7 Changes to the schedule
Changes to a booking schedule can to be communicated to Compass Transfers either verbally or email. Please ensure that all changes to the schedule are reflected in the final confirmation email you receive the week of your booking. Changes made in the week preceding the booking, after the drivers are scheduled, can lead to the confusion of duplicate instructions and are best avoided whenever possible.
8 Final confirmation
Final confirmation of the schedule is given to Compass Transfers the week of the booking. If you require any changes to your booking please ensure you do so in writing via email.
9 Overtime rates
In the case that the booking runs overtime due to client punctuality, charges of $75 per 15 mins or part thereof will apply. Overtime rates will not apply for unforeseen circumstances such as traffic. Running overtime can be a source of frustration for the driver, who may have commitments following your booking, so we recommend that you build some time into your booking schedule for unexpected delays on the day. You, the hirer, agree that all follow up charges for overtime shall be charged to your credit card.
10 Damage and/or soiling of the cars
PLEASE NOTE WE DO NOT ALLOW FOOD IN OUR VEHICLE & THE VEHICLE IS NON-SMOKING. Should this condition be ignored our driver is authorised to terminate the hire agreement immediately and a refund will not be offered under any circumstances. Damage or soiling of the cars caused by the party (including upholstery damage, spillage and soiling) will be charged to the hiring customer. You, the hirer, agree that all follow up charges for overtime or excessive soiling/cleaning shall be charged to your credit card. The cleaning and sanitising fee for soiling is $200, damage at cost. Repair costs will be invoiced and deducted from the booking credit card.
11 In the event of an unforeseen accident or breakdown
Compass Transfers reserves the right to substitute an alternative vehicle to those booked. In the event of an unforeseen accident or breakdown before or during a booking, Compass Transfers will not be held liable for compensation beyond the cost of the car hire for the vehicle and time not in service. We advise you to take out suitable wedding insurance in case something unforeseeable should disrupt or cause your wedding to be cancelled or postponed at the last minute. Sometimes, particularly on a Friday night, and even though we allow plenty of time, traffic in Perth doesn’t allow us to get to your pick up location on time. In this situation, we will do everything we can to make it up to you, but no refunds will be offered.
12 School ball bookings
It is an offence under the Liquor Control Act 1988 for any person to consume alcohol on board the vehicle when the purpose of the charter is a school-based function, regardless of whether the person consuming the alcohol is 18 years and above or not. Our driver is authorised to terminate charters immediately if alcohol is being consumed and a refund will not be offered under any circumstances.
13 Liquidated damages
Any claim for liquidated damages, consequential loss or any other eventuality shall not be admissible. In all cases, the owner, operator of Compass Transfers maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question.
14 Venue accessibility
We reserve the right to refuse passage to any venue that they deem unsafe to the vehicle or passengers.
15 Quote Expiration
The quote expires 30 days after the date of issue or at the discretion of Compass Transfers management to the trip in question.